eGain Q1 FY27 beats revenue guidance; AI ARR up 11%

eGain exceeded revenue expectations in its fiscal 2027 first quarter, with a 7% year-over-year increase in AI customer revenue and a 11% rise in AI annual recurring revenue. The company also expanded its research footprint by being named a Leader in Gartner's inaugural Magic Quadrant for Customer Service Knowledge Management Systems, bolstering its credibility in the enterprise sector.